Privacy Policy

This Privacy Policy explains how FLOWTRONICS (FT Engineering Pvt. Ltd.) handles personal information submitted through this website and related communications.

1. Information we collect

When you contact us, we may receive information you choose to provide, such as your name, company name, business email address, phone number, product requirements and the content of your enquiry. Basic technical and security-related information may also be processed when you access the website or submit a form.

2. How we use information

• To receive, review and respond to product enquiries and requests for quotations.
• To discuss technical requirements, product suitability and related commercial communications.
• To operate and secure the website, prevent spam or misuse and troubleshoot issues.
• To comply with applicable legal obligations where relevant.

3. Form submissions and email delivery

Information submitted through website enquiry forms is processed to deliver the enquiry to FLOWTRONICS and its authorized recipients. Form messages may be transmitted by email and handled through hosting, email-delivery or other service providers used to operate the website. Please do not include passwords, payment-card details or other unnecessary sensitive information in a general enquiry.

4. Security and anti-spam measures

Website forms may use technical protections such as request validation, anti-spam checks and Cloudflare Turnstile. These measures may process limited technical information to assess whether a form interaction is legitimate. No method of internet transmission or storage can be guaranteed completely secure.

5. Cookies and similar technologies

Essential cookies or comparable browser mechanisms may be used to maintain sessions, support form security and deliver website functionality. Third-party services, if enabled, may process information under their own privacy terms. We do not claim that the website is free of all cookies or tracking technologies; the actual deployment configuration determines which are active.

6. Sharing of information

Enquiry information may be shared internally with personnel who need it to respond, and with service providers supporting website hosting, form protection or email delivery. We do not publish personal enquiry details as part of the product catalogue. Any other disclosure is subject to applicable law and legitimate operational requirements.

7. Retention

Enquiries and related communications may be kept for as long as reasonably necessary to address requests, manage business records, resolve disputes or meet applicable requirements. Retention periods depend on the type of record and applicable obligations; no fixed deletion period is represented here.

8. Your requests

You may contact us to ask about personal information you provided, request a correction or raise a deletion-related request. We will assess such requests in accordance with applicable law and legitimate recordkeeping needs.

9. External websites

Our website may link to third-party websites. We are not responsible for the content or privacy practices of external sites; review their notices before sharing information with them.

10. Updates to this policy

We may revise this policy as website features and practices change. The current version will be made available on this page.

11. Contact

For privacy-related enquiries, contact FLOWTRONICS — FT Engineering Pvt. Ltd. at info@flowtronics.in or use our Contact page.